This Privacy Policy explains how ClearVista Guides NL collects and uses information when a visitor requests details about our digital PDF guides for eye wellness education. Our office address is Amstelveld 12, 1017 JD Amsterdam, Netherlands. You may contact us at support@clearvistaguides.nl or +31 20 794 0836.
We may collect the details you voluntarily provide through the request form, including name, email address, telephone number, guide interest, and message text. We may also receive basic technical information such as browser type, approximate device information, page interactions, and the date and time of the request. We do not ask for payment card data through this website.
We use the information to respond to the request, explain the available PDF guide options, provide a presentation of the educational material, answer delivery questions, maintain internal records, and improve the clarity of our website. We may also use contact details for necessary follow-up related to the request you submitted.
The website and PDF guides concern general eye wellness education, lifestyle organisation, screen habits, rest, lighting, and personal note-taking. They do not provide medical diagnosis, treatment instructions, or medical guarantees. Visitors should consult a qualified professional about health concerns, symptoms, or personal medical decisions.
We may use trusted service providers for hosting, communication, form processing, file delivery, email support, analytics, and administrative operations. These providers may process limited information only as needed to support the requested service. We do not sell personal information. We may disclose information if required by law or to protect legal rights.
The site may use basic cookies or similar technologies to keep pages functional, measure performance, and understand which sections are useful to visitors. You can adjust cookie settings in your browser. Blocking some technologies may affect normal site operation, but the main informational pages should remain accessible.
We keep request information only for as long as reasonably necessary to manage communication, provide requested information, meet legal obligations, resolve disputes, and maintain business records. Retention periods may vary depending on the type of interaction and the applicable administrative requirements.
You may contact us to request access, correction, or deletion of personal information, subject to applicable law and legitimate record-keeping needs. You may also ask us to stop non-essential follow-up messages. We will take reasonable steps to respond to verified requests within an appropriate timeframe.
We use reasonable organisational and technical measures intended to protect information from unauthorised access, loss, misuse, or alteration. No website or electronic transmission is fully risk-free, so visitors should avoid sending sensitive medical records or confidential documents through the general request form.
The website is written in English and may be viewed from different countries. By submitting a request, you understand that information may be processed where our company, hosting providers, or communication tools operate. We handle such processing according to this policy and applicable requirements.
For privacy questions, contact ClearVista Guides NL at support@clearvistaguides.nl, call +31 20 794 0836, or write to Amstelveld 12, 1017 JD Amsterdam, Netherlands. Please include enough information for us to identify the request and respond accurately.